Shop terms
Clear terms for a personalised order.
These terms cover your WelcomeQ order, digital proof and the personalised physical pack made after approval.
1. The business
WelcomeQ is a trading name of PSE3 Ltd, company number 15845792, registered in England and Wales. Our registered office and contact address is Derwent House, Parker-Leighton Way, Oswestry, SY10 9RF. Email: hello@welcomeq.co.uk.
2. Who the shop is for
The shop is primarily for UK holiday-let and serviced-accommodation businesses and professional hosts. The person ordering confirms that they are authorised to act for the named business or property and to supply any property information, logos and images they provide. Nothing in these terms removes any mandatory rights that apply if you are legally acting as a consumer.
3. What the pack includes
The Starter Pair includes two matching personalised 96 × 96 mm, 4 mm thick, cork-backed guest-guide QR coasters, one digital proof, one correction and standard UK delivery. The Essential pack includes one personalised 152 × 203 mm freestanding acrylic welcome and Wi-Fi or guest-guide block, 25 mm thick; one personalised 102 × 152 mm checkout magnet; two further 102 × 152 mm information magnets; one digital proof; one correction; and standard UK delivery. The Plus pack includes all Essential items and four matching guest-guide QR coasters. The approximate imperial sizes are 6 × 8 inches for the block and 4 × 6 inches for each magnet. The magnets are flexible magnetic sheets and need a suitable magnetic metal surface.
4. Price and payment
The total shop price is £19 for the Starter Pair, £79 for Essential or £109 for Plus, including standard UK delivery and any VAT that applies. Payment is taken through PayPal. The design is saved before PayPal opens, but the order is not confirmed until WelcomeQ can match the successful payment to the design reference. These online prices are for delivery to a valid UK address. Contact us before ordering for any other destination.
5. Starter upgrade credit
A customer who completes payment for a Starter Pair may use £10 of that payment as credit against one Essential or Plus pack for the same property when the later order is placed within 30 calendar days of the Starter Pair payment. The customer must provide the Starter Pair design reference before paying for the upgrade. The credit has no cash value, cannot be combined with another promotion and can be used once.
6. Product images and materials
The shop images are product mock-ups based on the specified supplier products, dimensions and print methods; the shown properties and rooms are fictional. Screen colour, print colour, reflections and the exact positioning of artwork can vary slightly. If a required component becomes unavailable or the production route cannot deliver a saleable pack, WelcomeQ will not substitute a materially different item without agreement and may cancel the order for a full refund.
7. Information and approval
The customer is responsible for checking spelling, contact details, QR destinations, Wi-Fi information, access codes and all property instructions in the digital proof. Guest-facing door, alarm, key-safe, gate or building access instructions may be supplied when the customer chooses to print them. Production starts only after written proof approval. One correction within the original order scope is included; larger changes may need a separate quotation.
8. Changes and cancellations
You may cancel for a full refund before written proof approval and production. Once you approve the proof and the personalised goods enter production, they cannot normally be cancelled for change of mind because they are made to your specification. Faulty, damaged or incorrectly produced goods remain covered as described in our refund policy.
9. Delivery
We normally send the first digital proof within two working days after matching payment. Standard UK delivery is normally 7–10 working days after written proof approval. We will deliver within 30 days of approval unless another time is agreed. Events outside our reasonable control may cause delay; if a material delay occurs, we will explain the available options. The customer is responsible for providing a complete and accurate delivery address through PayPal.
10. Product boundaries
The pack is a physical information aid. It does not replace the customer's operational, safety, accessibility or regulatory duties and does not guarantee fewer messages, better reviews, more bookings or compliance.
11. Faults and damage
Report a fault, production error or delivery damage promptly to hello@welcomeq.co.uk with the order information and supporting photographs. We will investigate and provide the appropriate remedy. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.
12. Law
These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory rights that apply.